1. Data We Collect

We collect personal information such as your name, email address, phone number, and payment details. We also collect financial data, including invoices, transaction records, and billing information. Additionally, we gather usage data such as your IP address, browser type, device information, and cookies. Any other information you provide when contacting support or participating in surveys is also collected.

2. How We Use Your Data

We use your data to provide and improve our services, process transactions, generate invoices, and communicate with you about updates, promotions, and support. We also use your data to ensure compliance with legal and regulatory requirements and to analyse usage patterns to enhance user experience.

3. Data Sharing and Third Parties

We may share your data with trusted third parties, such as payment processors to facilitate transactions and analytics providers to analyse platform usage. We may also share your data with legal authorities when required by law or to protect our rights. All third parties are contractually obligated to comply with strict data protection standards, including the NDPR.

4. Data Security

We use industry-leading encryption and security protocols to protect your data. This includes SSL/TLS encryption for data transmission, regular security audits, vulnerability assessments, and restricted access to sensitive data.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain data for legal or regulatory purposes, in line with NDPR requirements.

6. Your Rights Under NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the right to access, correct, or delete your personal data. You may also request a copy of your data, withdraw consent for data processing, or object to the use of your data for marketing purposes. To exercise these rights, contact us at compliance@afrinvoice.com.

7. Cookies Policy

We use cookies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. For more details, please refer to ourCookies Policy.

8. Compliance with West African Laws

We comply with the Nigeria Data Protection Regulation (NDPR) for users in Nigeria and the ECOWAS Data Protection Framework for users in West Africa. For users in other regions, we also comply with applicable laws such as the GDPR, CCPA, and POPIA.

9. Changes to This Policy

We may update this policy periodically. Any changes will be communicated via email or in-app notifications. Your continued use of Afri Invoice after such changes constitutes your acceptance of the updated policy.

Terms and Conditions

Effective Date: January 2024 | Version: 1.0

By signing up for Afri Invoice, you agree to these Terms and Conditions ("Terms"). If you do not agree, you may not use our services.

1. Acceptance of Terms

By creating an account or using Afri Invoice, you confirm that you have read, understood, and agreed to these Terms. Your use of the platform signifies your acceptance of all policies outlined herein.

2. Account Registration and Security

To use Afri Invoice, you must register for an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Service Usage

Afri Invoice provides an invoicing platform that allows users to create, manage, and process invoices, as well as handle billing and payment processing. You agree to use the platform only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to, fraud, unauthorized access, and abuse of the system.

4. Fees and Payments

• Free Plan: Get started with essential features at no cost.
• Basic Plan: A budget-friendly option with additional features for personal use or small teams.
• Pro Plan: Enhanced capabilities tailored for growing businesses.
• Enterprise Plan: Comprehensive solutions with advanced features and dedicated support for large organizations.

Payment for paid subscriptions is required upfront and will be billed on a monthly or annual basis, depending on your selected plan. Your subscription will automatically renew unless you cancel before the renewal date. Failure to make payment may result in account suspension or termination.

5. Cancellations and Refunds

You may cancel your subscription at any time. Refunds are only issued in cases of billing errors or as required by law. To request a refund, contact our support team at support@afrinvoice.com within 14 days of the transaction. Cancellations will take effect at the end of your current billing cycle.

6. Data Privacy and Security

Your use of Afri Invoice is subject to our Privacy Policy, which outlines how we collect, store, and protect your personal and financial data. We use industry-leading encryption and security protocols to safeguard your information and comply with applicable data protection regulations, including the Nigeria Data Protection Regulation (NDPR), GDPR, CCPA, and POPIA.

7. User Responsibilities

You agree to use Afri Invoice in compliance with all applicable financial regulations and laws. You are responsible for ensuring that all information you provide is accurate, current, and complete. You must not use the platform for any unlawful or prohibited activities, including but not limited to fraud, spamming, or unauthorized access.

8. Intellectual Property

All content, trademarks, and services provided by Afri Invoice are protected by intellectual property laws. You agree not to copy, distribute, or reverse-engineer any part of the platform without our express written permission. Any unauthorized use of our intellectual property may result in legal action.

9. Prohibited Activities

You may not engage in any activity that harms Afri Invoice or other users. Prohibited activities include, but are not limited to:

• Fraudulent or illegal activities.
• Unauthorized access to our systems or other users’ accounts.
• Spamming, phishing, or distributing malware.
• Reverse engineering, decompiling, or disassembling any part of the platform.

10. Limitation of Liability

Afri Invoice is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability to you is limited to the amount you have paid for your subscription, if applicable. We are not responsible for financial losses, system downtime, or any other issues beyond our reasonable control.

11. Termination and Suspension

We reserve the right to suspend or terminate your account if you violate these Terms, engage in unlawful activities, or fail to comply with payment requirements. Termination does not release you from your obligation to pay any outstanding fees. You may also terminate your account at any time by contacting us.

12. Dispute Resolution

Any disputes arising from your use of Afri Invoice will first be resolved through mediation. If mediation fails, disputes will be resolved through binding arbitration in Lagos, Nigeria, in accordance with Nigerian law. You agree to waive any right to a jury trial or class action lawsuit.

13. Modifications to Terms

We reserve the right to update these Terms at any time. Any changes will be communicated via email or in-app notifications. Your continued use of Afri Invoice after such changes constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes will be resolved in the courts of Lagos, Nigeria.

15. Force Majeure

Afri Invoice shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, or telecommunications failures.

16. Age Restriction

By using Afri Invoice, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email:compliance@afrinvoice.com

Address: 10 Gbolagade Street, Ikotun, Lagos, Nigeria

Phone: 234-91-63800610

Final Notes

• Legal Review: Have the document reviewed by a legal professional.
• Implementation: Ensure users must click "I agree" during sign-up and make the document easily accessible.
• Version Control: Update the "Effective Date" and "Version" whenever changes are made.