1. Introduction

At Afri Invoice, transparency is key to building trust with our users. Our legal policies are designed to provide you with all the necessary information regarding your use of our services, your rights, and our responsibilities. This document outlines our Terms of Service, Privacy Policy, and Data Protection Practices in detail.

2. Terms of Service

2.1. Acceptance of Terms

By using Afri Invoice, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you should not use our services.

2.2. Services Provided

Afri Invoice offers a suite of invoicing and financial management tools for businesses and individuals. The services provided may include, but are not limited to, online invoicing, expense tracking, and financial reporting.

2.3. User Responsibilities

• Users must provide accurate and complete information during registration and when using our services.
• Users are responsible for maintaining the confidentiality of their account information, including login credentials.
• Users agree not to use our services for any unlawful or fraudulent activities.

2.4. Prohibited Activities

Users may not:

• Attempt to interfere with or disrupt the service’s functionality.
• Use the services to transmit or distribute viruses, malware, or any harmful code.
• Misuse the platform for spamming or unsolicited communication.

2.5. Modifications to Terms

Afri Invoice reserves the right to modify these Terms of Service at any time. We will notify users of significant changes, and continued use of the services constitutes acceptance of the modified terms.

3. Privacy Policy

3.1. Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, billing information, and any other information you choose to provide. Additionally, we may collect data about your use of our services through cookies and other tracking technologies.

3.2. How We Use Your Information

The information we collect is used to:

• Provide and improve our services.
• Communicate with you regarding your account, updates, and offers.
• Ensure the security and integrity of our platform.

3.3. Sharing Your Information

• We do not sell your personal information to third parties.
• We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors).
• We may disclose information if required by law or in response to a legal request.

3.4. Your Rights

• You have the right to access, correct, or delete the personal information we hold about you.
• You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting our support team.

4. Data Protection Practices

4.1. Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your information from unauthorised access, alteration, or destruction. This includes the use of encryption, firewalls, and secure servers.

4.2. Data Storage and Retention

• Your data is securely stored on servers located within Nigeria (West Africa) in compliance with the Nigeria Data Protection Regulation (NDPR), the primary framework for data protection in the country, which is overseen by the National Information Technology Development Agency (NITDA).
• We retain your data for as long as necessary to provide our services or as required by law. After this period, your data will be securely deleted or anonymised.

4.3. Data Breach Procedures

In the event of a data breach, we will:

• Notify affected users within 72 hours of becoming aware of the breach.
• Provide information on the nature of the breach, the data compromised, and the steps being taken to address the situation.
• Offer guidance on steps users can take to protect themselves.

5. User Support and Dispute Resolution

5.1. Contacting Support

For any questions or concerns regarding these legal policies, please contact our support team at:

• Email: complaints@afrinvoice.com
• Address: 10 Gbolagade Street, Ikotun, Lagos, Nigeria

5.2. Dispute Resolution

• o Any dispute related to the use of Afri Invoice services will be resolved through mediation and, if necessary, in accordance with the laws of Nigeria.
• Users agree to resolve any disputes with us on an individual basis and not as part of a class action.

6. Changes to This Legal Document

We may update this document from time to time to reflect changes in our services, practices, or legal obligations. When we make changes, we will update the "Last Updated" date and notify users of significant changes. We encourage you to review this document periodically to stay informed about your rights and our obligations. By using Afri Invoice, you acknowledge that you have read, understood, and agree to be bound by these terms, our privacy practices, and data protection policies.

Complaints Form

We’re Listening

We’re committed to providing the best possible experience, and your feedback is essential to us. If something isn’t right, we want to know. Please fill out the form below, and we’ll review your concerns as soon as possible.

How to Submit a Complaint:

• Fill in the form below with your details and a description of your complaint.
• Our support team will review your concerns and work with you to find a resolution.
• We aim to respond to all complaints within [insert timeframe, e.g., 5 business days].

Your satisfaction matters, and we’re here to make things right.